Privacy Policy Effective Date: 06/02/25

https://www.rnaa.org.uk/ (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.rnaa.org.uk/ (the “Site”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

We may collect personal information that you voluntarily provide to us when you use our Site, including:

• Personal Data: When you use the contact form on our Site, we may collect personal data such as your name, email address, phone number, and any other information you choose to provide.
• Usage Data: We may collect information about your interactions with our Site, such as IP address, browser type, operating system, pages viewed, and the dates/times of your visits.

How We Use Your Information

We use the information we collect in the following ways:

• To Provide and Maintain Our Services: We use your information to operate, maintain, and provide you with the features and functionality of our Site.
• To Communicate with You: We may use your contact information to respond to your enquiries, send you updates, and provide customer support.
• To Improve Our Site: We analyse usage data to improve the performance and usability of our Site.

Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as website hosting and email delivery services. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data

Microsoft Clarity
We use Microsoft Clarity, a web analytics tool provided by Microsoft, to better understand how visitors engage with our website. Microsoft Clarity uses cookies and tracking technologies to collect anonymous data about user interactions, including mouse movements, clicks, and scrolling activity.

What Data Does Microsoft Clarity Collect?
User interactions such as page views, clicks, and scrolling behavior.
An anonymized user identifier to track visits across sessions.
Technical information such as browser type, operating system, and screen resolution.
Microsoft Clarity does not collect personally identifiable information such as names, email addresses, or payment details. All data is processed in accordance with Microsoft’s Privacy Statement (https://privacy.microsoft.com/en-us/privacystatement).

Hotjar
We also use Hotjar, another analytics tool, to analyze user behavior and improve our website’s usability. Hotjar helps us understand how users navigate the site through heatmaps, session recordings, and surveys.

What Data Does Hotjar Collect?
Mouse movements, clicks, and scrolling activity.
Pages visited and time spent on each page.
Device type, browser type, and screen resolution.
User feedback through optional surveys and polls.
Hotjar does not collect personally identifiable information, and all data is anonymized. More details on Hotjar’s data policies can be found in their Privacy Policy (https://www.hotjar.com/legal/policies/privacy/).